Booking Terms & Conditions

Check In

Sites: after 11am, cabins: from 2pm

Check Out

Sites and cabins: 10am

Reception Hours

Office Hours: 8:30am-6pm weekdays and 9am-5pm weekends. These hours are extended during peak periods. As a courtesy please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay.

Changes and Cancellation

Here at BIG4 Tassie Getaway Parks St Helens, we endeavour to do all we can to make your stay with us enjoyable. We understand that at times you may need to change or cancel your travel plans, so the following cancellations/changes conditions apply:

• If a cancellation is less than 28 days prior to arrival the full payment is forfeited.
• If a cancellation is 28 days or more prior to arrival, a refund will be available, less a $50 administration fee and credit cards fees is applicable (per site or cabin).

Pets

Well-behaved dogs are welcome year-round on caravan and camping sites and selected cabin accommodation, including all peak period times, at the Manager's discretion. Dogs are not permitted inside any of our non-pet-friendly accommodation or facilities (with the exception of registered Guide Dogs), but they are permitted on cabin balconies. Please contact us directly on 03 6376 1290 to discuss your pet and travel needs.

A $25 additional dog cleaning fee is applicable for all cabin bookings and is charged upon arrival.

Deposits and Payments

A deposit of 1 night or payment in full by credit card is required at the time of booking (dependent on time of year and the day of your booking). The park will process this against your credit card and send a confirmation email. If you have decided to direct deposit your payment(s), please provide your reservation number and name as a reference: BSB: 067-018 ACCT: 1007-0678.

• Peak period payments require full payment prior to arrival by the following dates.
• Christmas 20th December -24th January: 1 October
• Australia Day Long Weekend: 27th December
• Easter Long Weekend: 1 February
• March Long Weekend: 10 February
• November Long Weekend: 3rd October
• All other periods: 2 days prior to arrival

These can be paid in instalments via arrangements with reception.

Fees

Site Extras: $15 per person per night. Cabin Extras: $25 per person per night.

Bonds: A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group.

Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.

Smoking: Please note that smoking is not permitted inside any cabin, glamping tent, holiday park facilities or in and around the community areas.

Guaranteed Sites/cabins: Please note that whilst we do our best to cater for guest requests, we are unable to guarantee site or cabin numbers. You are guaranteed a site or cabin within the category that you have booked. Due to operational reasons, sites and cabins are allocated at the discretion of the park and may be moved without notice to a site or cabin within the same category, for example due to a maintenance issue or to accommodate a new booking.

Photography and social media: You and your children may be photographed for marketing purposes. Photos may be posted on social media. Please advise upon check-in if you do not wish to be photographed.

Eviction

We reserve the right to evict guests from the park who are deemed by management to be:

• Behaving in a socially unacceptable way;
• Causing damage;
• Disturbing other guests;
• Using unacceptable language;
• Concealing a dog in unpermitted accommodation;
• When all guests in a booking are under the age of 18;
• Not the guests as stated on the booking and/or credit card;
• Otherwise breaking Park Rules.

  No refund will be given, and charges will apply for any damage caused