All the answers

Dogs are welcome year round on caravan and camping sites and selected cabin accommodation, including all peak period times, at the Manager's discretion.

Dogs are not permitted inside any of our non pet-friendly accommodation or facilities (with the exception of registered Guide Dogs), but they are permitted on cabin balconies.

Please contact us directly on (03) 6376 1290 to discuss your pet and travel needs. An additional $25 cleaning fee is applicable for all cabin bookings with dogs, which is charged on arrival.

Yes, we do allow campfires on our caravan and camping sites however not within 2 metres of the artificial grass sites (local fire conditions permitting).

Fires must be enclosed and off the ground in a fire pot or brazier with a protective base (such as pavers) under the pot. You will need to bring your own fireboat and firewood. Fees will apply if damages are made to artificial turf sites.

Check-in: Sites - from 11am. Cabins - from 2pm

Check-out: Sites and cabins - 10am

Our summer reception hours are 8:30am - 7pm weekdays and 9am - 6pm weekends. Our winter reception hours are 8:30am - 5pm weekdays and 9am - 5pm weekends.

These hours may be extended during peak periods. As a courtesy, please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay. Guests who fail to arrive on the designated day will forfeit their payment. There is a mobile number on our reception door for any after-hours emergencies.

Yes, BIG4 Perks+ members receive 10% off the standard rate per stay (up to $50 per stay). Plus exclusive in-park Perks to members (see here for more details).

Not a BIG4 Perks+ member? Not a worry, you can sign up here, or we can do it on arrival at the park for you.

A deposit of 1 night or payment in full by credit card is required at the time of booking (dependent on time of year and the day of your booking). The park will process this against your credit card and send a confirmation email. If you have decided to direct deposit your payment(s), please provide your reservation number and name as a reference:

Our Bank Account details: BSB: 067 018 Account: 10070678

Peak period payments require full payment or balance payments prior to arrival by the following dates.

Christmas 20^th December -24^th January: 1 October

Australia Day Long Weekend: 27^th December

Easter Long Weekend: 1 February

March Long Weekend: 10 February

November Long Weekend: 3^rd October

All other periods: 2 days prior to arrival

These can be paid in instalments via arrangements with reception.

If you have decided to direct deposit your payment(s), please provide your reservation number and name as a reference:

Our Bank Account details: BSB: 067 018 Account: 10070678.

Here at BIG4 Tassie Getaway Parks St Helens, we endeavour to do all we can to make your stay with us enjoyable. We understand that at times you may need to change or cancel your travel plans.

The following cancellations/changes conditions apply to standard bookings:

• If a cancellation is less than 28 days prior to arrival the full payment is forfeited.
• If a cancellation is 28 days or more prior to arrival, a refund will be provided, less a $50 administration fee per site/cabin and credit card fees if applicable, will apply.

Please note that special deal bookings and Tassie Getaway Giveback promotion bookings have different cancellation terms which are outlined at the time of booking. All deals and promotions are non-refundable and not transferrable to another date unless specifically outlined.

Our rates are based on 2 guests. Any additional guests are charged as outlined below.

Site Extras: $15 per person, per night. Cabin Extras: $25 per person, per night. Charged for all guests 3 years and over.

There is no charge for children two years of age and under.

BIG4 Perks members are welcome to a few sneaky In-Park Perks in all parks around Australia.

In our park we offer:

• Free early check-in (subject to availability) *
• Free late check-out (subject to availability) *
• Free treat on arrival (enquire at Reception) *
• Free doggy treat on arrival (enquire at Reception) *

* Subject to change and subject to availability. Please check with Reception for the latest in-park perks.

Yes, it depends on the time of year. Minimum stays generally may apply over peak season or special events.

One of our Premier 2 Bedroom Cabin offers an accessible bathroom and a ramp access. This cabin does suit some needs; however, it is not fully compliant. Please call the park if you require further information.

For our campers, we provide a private, all abilities bathroom with key access to guests for the duration of their stay to ensure availability. Please ask reception on arrival for a key.

A credit card authorisation is required for all bookings. If you don't provide a credit card, a bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group.

Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.

Australian Standards maintain that children need to be nine years of age or above to sleep on the top bunk. Even though it's fun, they also are not allowed to play on the top bunk. Please make your booking with this in mind.

Yes we do! Cots and highchairs are available for your cabin at a charge of $15 per item per stay. Please let us know when booking if you would like us to arrange these. Items are subject to availability.

Whilst we do our best to cater for guest requests, we are unable to guarantee site or cabin numbers. You are guaranteed a site or cabin within the category that you have booked. Due to operational reasons, sites and cabins are allocated at the discretion of the park and may be moved without notice to a site or cabin within the same category, for example due to a maintenance issue or to accommodate a longer booking.

Is linen supplied?

Doonas (duvet), sheets, pillows and pillow slips, and towels are supplied for all occupants of the cabins. We ask that the supplied linen is used, no sleeping bags or swags allowed.

Are all the beds made up?

All beds are made in our Cabins. Main beds only are made in the Superior and Open Plan cabins, linen is supplied for the bunk beds.

Are there electric blankets on all beds?

Only main beds have electric blankets. Extra blankets are available for other beds.

Are cutlery, crockery & cooking items supplied in the cabins?

Yes, all basic dining and cooking needs are in the cabins, including tea/coffee making facilities, toaster and fridge and implements to suit.

Do your cabins have air-conditioners (heat pumps)?

Yes all cabins have a reverse cycle air-conditioner with heating and cooling functions.

Smoking is restricted to open areas within the park. Smoking is prohibited inside all park-owned accommodations, including cabins and motel rooms, as well as in common facilities like the reception area, camp kitchen, and amenities. Smoking is also not allowed near children's play areas. If evidence of smoking is found in cabins, guests will be charged a fee to cover the cost of odour removal.

Yes. Our laundry has washers, dryers and ironing facilities. The washers and dryers are coin operated, reception always has change available. There are clothes lines located nearby. Washing powder is available at the laundry, pegs are available to borrow from reception.

Complimentary wireless internet is available across our park. However, signal strength may vary depending on your location, weather conditions, and the number of users. During peak times, connection speeds might decrease. For guests who need reliable internet access for work purposes, we suggest having a backup personal data plan.