Booking Terms and Conditions

Check In

Sites: after 11am, cabins: from 2pm

Check Out

Sites and cabins: 10am

Reception Hours

Summer Office Hours: 8:30am-6pm weekdays and 9am-5pm weekends. Winter Office Hours: 9am-4pm daily. These hours are extended during peak periods. As a courtesy please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay.

Deposits and Payments

For bookings made well in advance, a deposit equal to one night’s stay is required at the time of booking. The remaining balance is due as outlined below.

If a booking is made within 7 days of arrival during value season, or after the balance due dates for high season, full payment is required at the time of booking.

The park will process this payment to the credit card provided and issue a confirmation email. If you choose to pay by direct deposit, please include your reservation number and name as reference. STANLEY: BSB: 067-000 ACCT: 11109527.

High Season Full Payment Due Dates
Full payment is required by the following dates for bookings that include any of these high season periods:

• November Long Weekend (31 Oct – 3 Nov 2025): Payment due by 3 October 2025
• Christmas Period (20 Dec 2025 – 21 Jan 2026): Payment due by 1 October 2025
• Australia Day Long Weekend (22 – 26 Jan 2026): Payment due by 27 December 2025
• March Long Weekend (6 – 9 March 2026): Payment due by 10 February 2026
• Easter Long Weekend (2 – 6 April 2026): Payment due by 1 February 2026

Payment in instalments may be arranged in advance by contacting reception.

Value Season
All other dates not listed above fall under our value season, with payment due on arrival.

Changes and Cancellations

At Tassie Getaway Parks, we understand that travel plans may change. We’ll always do our best to assist you.

Please note that special deals and Tassie Getaway Giveback promotion bookings are subject to separate cancellation policies, which are outlined at the time of booking. These bookings are non-refundable and non-transferable, unless explicitly stated otherwise.

For all other standard bookings, the following cancellation policy applies:

• Value Season: Cancel 7 or more days prior to arrival to receive a refund.
• High Season: Cancel 28 or more days prior to arrival to receive a refund.

Cancellations made within these notice periods will forfeit full payment.

If a refund is applicable, it will be less a $50 administration fee and any credit card processing fees (per site or cabin).

If any portion of your stay falls within a High Season period, the High Season cancellation policy will apply to the entire booking.

High Season Periods:

• 31 Oct – 3 Nov 2025 (November Long Weekend)
• 20 Dec 2025 – 21 Jan 2026 (Christmas/New Year)
• 22 – 26 Jan 2026 (Australia Day Long Weekend)
• 6 – 9 March 2026 (March Long Weekend)
• 2 – 6 April 2026 (Easter Long Weekend)

Pets

Well-behaved dogs are welcome year-round on caravan and camping sites and selected cabin accommodation, including all peak period times, at the Manager's discretion. Dogs are not permitted inside any of our non-pet-friendly accommodation or facilities (with the exception of registered Guide Dogs), but they are permitted on cabin balconies.

A $25 additional dog cleaning fee is applicable for all cabin bookings and is charged upon arrival.

Please note: The Park is located adjacent to Little Penguin (Eudyptula minor) habitats, and therefore strict rules apply to protect penguins.

• Pets must not be left unattended in the Park.
• Dogs/ Pets must be on a leash at all times.
• Dogs/ Pets must be kept inside after dark due to the nearby Little Penguin habitats.
• Please do not take dogs to the foreshore at night to view the penguins.
• Dogs are not permitted inside any of other accommodation or facilities (with the exception of registered Guide Dogs).
• Please contact us directly on 03 6458 1266 to discuss your pet and travel needs.

Fees

Site Extras: $15 per person per night. Cabin Extras: $25 per person per night.

Bonds: A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group.

Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.

Smoking: Please note that smoking is not permitted inside any cabin, holiday park facilities or in and around the community areas.

Guaranteed Sites/cabins: Please note that whilst we do our best to cater for guest requests, we are unable to guarantee site or cabin numbers. You are guaranteed a site or cabin within the category that you have booked. Due to operational reasons, sites and cabins are allocated at the discretion of the park and may be moved without notice to a site or cabin within the same category, for example due to a maintenance issue or to accommodate a new booking.

Photography and social media: You and your children may be photographed for marketing purposes. Photos may be posted on social media. Please advise upon check-in if you do not wish to be photographed.

EV Charging: For fire safety reasons, charging electric vehicles from standard power points at our cabins or sites is not permitted, as the wiring and voltage are not suitable.

Further Contact: Your mobile number and email may be used to communicate with you before, during, and after your stay. If you do not wish to receive future correspondence from us, please let us know. You can unsubscribe at any time.

Eviction

We reserve the right to evict guests from the park who are deemed by management to be:

• Behaving in a socially unacceptable way;
• Causing damage;
• Disturbing other guests;
• Using unacceptable language;
• Concealing a dog in unpermitted accommodation;
• When all guests in a booking are under the age of 18;
• Not the guests as stated on the booking and/or credit card;
• Otherwise breaking Park Rules.
• No refund will be given, and charges will apply for any damage caused