Tassie Getaway Club

Tassie Getaway Club Terms & Conditions

Eligibility: The club is open to individuals who book directly with us, subject to the conditions below.

Accrual of Points:

• Credit are accrued based on individual stays with us in the name of booking holder.
• Credits are only accrued on direct bookings made with the businesses by phone or our direct websites.
• Credits are not accrued on bookings made with 3rd party booking sites such as BIG4.com.au, booking.com or expedia.
• Credits are accrued at a rate of $10 credit for every $100 spent on a booking. This calculation is based on the net rate after any BIG4 discount has been applied.
• The business reserves the right to modify the rate of accrual at any time without prior notice.
• Credits are accrued based on the booking stay date. Should a booking cancel, accrued credits are removed.

Exclusions:

• Credits cannot be accrued on group or corporate bookings.
• Credits cannot be accrued on annual accommodation charges.
• Credits are non-transferable and cannot be accrued on bookings made by someone other than the Tassie Getaway Club member.
• Tassie Getaway Club members cannot add their name and number to another person’s booking for the purpose of accruing credits. The member must personally stay at the park to earn credits. ID can be checked on arrival.
• Accumulation of credits can occur all year round. However, credits do not accrue on special deal rates, or at other times as outlined in the rate.

Redemption:

• Credits may be redeemed on any new booking* made by the member/ credit holder at participating businesses as outlined above.
• The business reserves the right to modify the participating businesses at any time without prior notice.
• Credits cannot be used as the final payment method on the guest portal.
• BIG4 discounts remain applicable and can be combined with credits redemption on bookings.
• Credits can only be redeemed against accommodation charges.
• Redemption for accommodation is subject to availability.
• Credits cannot be redeemed on bookings made via a 3rd Party Site such as BIG4.com.au, booking.com or expedia.
• Once credits are redeemed, they are treated as ‘payments’ and are subject to the cancellation policy of the booking type made. Ie. if you cancel less than 30 days prior to arrival, you will forfeit all payments and credits redeemed.
• Credits can be redeemed on deal bookings, however, the terms and conditions of that deal will vary. Please read the terms of your specific booking type. Cancellation is no t permitted on most deals, and therefore credits will be forfeited if you cancel a deal booking.
• If the business is sold, the credit points are not transferable to the new company.
• Your credits will be redeemed at the time of payment. If your purchase exceeds the credit amount, you must pay the excess using a different payment method at that time. Accrued credits may be used in part or in full, and any remaining balance can be applied towards subsequent purchases.

Expiry:

• Credits accrued under this program will expire two years from the date of acquisition. It is your responsibility to use credits prior to expiration.
• You will not be reminded of points due to expire.
• Your credits tally can be viewed at any time in the guest portal. Statements or vouchers will not be issued. Please ensure that credits have been accrued on bookings after your stay date.

General:

• The terms and conditions of Tassie Getaway Club, the rate of accrual or rules for redemption are subject to change at the discretion of the business.
• Credits cannot be used to obtain cash advances, refunded, on-sold to other people, or redeemed or exchanged for cash.
• Misuse or violation of these terms may result in the suspension or termination of a member's account.
• By participating in Tassie Getaway Club, members agree to these terms and conditions.